While Driving Yesterday

On Thursday, I had two or three appointments about 45 miles away. On the way home, the last client called and said she couldn’t enter her password. I tried to walk her through things on the phone and wasn’t able to get it working. Since I was only a couple of miles from home, I had to go back yesterday.

Her keyboard plug had fallen out of the socket.

So, on the way home, I received a call from Sharyn about her wireless not working. The first thing I thought was that it probably wasn’t turned on at the laptop. It wasn’t. She checked it and quickly said, “That was it. It’s working.” The cell phone connection wasn’t great, but it sounded like she said, “I’m sorry to bother you.” People will say that to me quite often. I don’t think of it as being bothered. It’s my job. Then she said, “Have a good day,” and I reciprocated and we hung up the call.

This morning, a client paged because their software wouldn’t open and was giving them an error. It was related to the drive mapping. So, I had her check to see if the drives were there and try to open one of them. She opened one and it connected. Then I had her open her software. She said, “Geez, I’m sorry to have bothered you for something so simple.” I nearly always try to remind them that it’s not a bother.

But, it’s sort of strange that so many small, easy to fix things in a matter of 24 hours.

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